2 General Business jobs

**Local Candidates Only** Compensation commensurate with experience and capability. Department: Residential Homes Direct reports: Administrative Support Staff Role purpose: Ensure customer satisfaction and timely and accurate communication throughout the home purchase process. Support Production and Sales & Marketing as needed to accomplish business objectives. Responsibilities and essential tasks: Manages paper and electronic files of sold home contracts and supporting documents such as amendments, upgrades, selections, and specifications. Manages upgrade sales and standard selections with every customer and vendor. Provides timely and accurate customer and internal communication throughout the home buying experience. Coordinates home closing process with key stakeholders, including customer, lender, settlement agency, superintendent, etc. Tracks production of all home inventory to ensure jobs are completed in a timely, quality, and cost-effective manner. Creates and maintains home listings in the MLS and other advertising platforms. Ensures customer walk-thru and associated inspections follow company guidelines and are scheduled in a timely way. Organizes warranty claims, work orders and open punch list actions through to timely completion and according to company guidelines and contractual obligations. Key Performance Indicators: Customer satisfaction Closed home sales and profitability Sold home file accuracy Timely resolution of warranty claims and punch list Required skills and abilities: Strong interpersonal skills Strong organizational skills Proficiency in Microsoft Office applications including Excel, Word, and Outlook Required education and experience: Customer service Required behavioral characteristics: High integrity Quality first Strong interpersonal and written/verbal communication skills Results orientation – strong sense of ownership & deadlines Manages multiple tasks and competing priorities Takes initiative and works independent of supervision Hard worker Details matter Ability to excel in a fast growing, dynamic, and entrepreneurial environment Salary: $35,000.00 to $50,000.00 /year