Santa Barbara County Sheriff's Office
Santa Barbara, CA, USA
ECC- Dispatch Call Taker
Salary $52,175.92 - $62,761.79 Annually Location Santa Barbara, CA Job TypeFull-timeDepartmentSheriff-Coroner Job Number18-2420-02 (O)
Description
Benefits
Questions
Description
We are accepting applications to fill current and future vacancies in Santa Barbara with Santa Barbara County Sheriff's Office. POSITION Under direct supervision, answers calls received in the ECC, determines the emergency or non-emergency nature of the call and routes it to the appropriate communications dispatcher or provides the appropriate assistance; performs related duties as required. This Call Taker position is distinguished from the Communications Dispatcher I job class in that the Call Taker does not dispatch any appropriate routine or emergency personnel or equipment via radio or other electronic communications equipment, nor is this an on-the-job training job class where the incumbent is expected to move to the position of Communications Dispatcher after completion of their on-the-job training. Work Environment: The Dispatch Center is a countywide answering point for the 9-1-1 emergency telephone system. Public safety agencies that directly use the Dispatch Center are the County Sheriff's Office, the County Fire Department, the County Contract ambulance company, local cities, and federal agencies. The Dispatch Center is a 24-hour / 365 day facility and is administered by the Santa Barbara County Sheriff's Office. The Dispatch Center receives approximately 160 calls daily for service on the 9-1-1 emergency system. In addition to 9-1-1 calls, the center answers approximately 840 calls daily on many other emergency lines. This equals approximately 324,000 calls per year; staff includes 24 Dispatchers, 5 Call Takers, 6 Dispatch Supervisors, a civilian Operations Manager and a Sheriff's Commander. As a new Dispatch Call Taker, you will have the opportunity to gain a wealth of knowledge and experience. A Dispatch Call Taker plays a vital role in the delivery of public safety and functions as a nexus between the community, law enforcement and allied agencies, and public safety field personnel. Their role is largely one of information processing – obtaining, evaluating, and disseminating information regarding crimes, emergencies, and requests for public safety services – information that is often critical to the safety of both the public and law enforcement personnel. The conditions under which this role is carried out are often quite demanding with respect to both cognitive and non-cognitive skills and qualities. Memorization : Remembering the details of a recent incident or related incidents; remembering procedures for handling various types of complaints and incidents; remembering various codes and abbreviations (e.g. radio, legal); and remembering geographical boundaries and significant common locations. Speed of closure : Evaluating initial information and quickly determining whether an incident is an emergency; and taking several calls reporting different parts of the same incident and quickly combining the information to gain an overall picture of what happened. Perceptual Speed : Quickly comparing and verifying names, locations and descriptions received by telephone, or in written form (e.g. checking a detainee's description against a wanted list or date base inquiry); and quickly comparing incident information to determine if different calls are related. Selective Attention : Taking calls within a noisy, distracting work environment (e.g. taking a complaint from a citizen while other phone lines are ringing, other dispatchers are receiving emergency calls, teletype messages are printing. Multi-tasking : Handling multiple calls for assistance at the same time; taking a complaint while monitoring teletypes. Using Resources & Equipment : Uses appropriate automated data bases (e.g. vehicle, criminal history, driver's license, wants and warrants, stolen property, gun, and various specialized data bases) and reference material (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information. Uses telephone system and related equipment, and/or computer-aided dispatch (CAD) system properly when receiving calls for service. Training can last anywhere from 3- 6 months, depending on many factors including the rate at which the new employee learns and retains information. Classroom instruction, practical application in the form of on-the-job-training, field trips, projects, tests, and self-study methods are all used in order to facilitate the new employee's learning process. Throughout the Training Program, both the Dispatch Training Officer and the Trainee are expected to maintain a daily log of activities documenting concepts presented successes and achievements for each day, and areas in need of improvement. During the probationary period, the new employee will also receive quarterly evaluations as required by the Department and the County. For more information about the Santa Barbara County Sheriff's Office and the position, please visit our website at www.SBSheriff.org Ideal Candidate possess: • Ability to communicate effectively in potentially high stress intervals • A reputation for honesty and trustworthiness • Good moral character • Credibility • Integrity • Dependability • Good judgment under pressure Disqualifiers • An adult felony conviction in California, or with a conviction for an offense in another state which would be classified as a felony in California • Currently on Probation or Parole • Adult felony and/or misdemeanor conviction(s) may be disqualifying depending on type, number, severity, and how recent • Conviction of/or sustained petitions for any sex crime • Recent drug use; failure to reveal prior use will be disqualifying • Unfavorable work history • History of committing domestic violence Adult Use of Marijuana Act (Proposition 64) and California POST Selection Standards: Since POST standards adhere to both state and federal laws, the possession and/or sale of marijuana remains prohibited by federal law under the Controlled Substances Act (CSA). Therefore any candidate who uses / possesses and/or the sale of marijuana within the last year will result in disqualification.
Examples of Duties
Answering all incoming ECC telephone calls via a Computer Aided Dispatching System (CAD).
Collecting all pertinent information from the caller and record details of calls, dispatches, and messages.
Properly assess calls to determine whether they are of an emergency or non-emergency nature.
Routing the call to the appropriate Communications Dispatcher or other agency.
Provide Emergency Medical Dispatching as defined by the EMD protocol for the level to which they are trained.
Entering all call information into the CAD system.
Utilizing CLETS to determine and confirm information enter information and remove information.
Performs clerical, filing and routine recordkeeping duties as required.
Could be expected to testify in court.
Employment Standards
Possession of a high school diploma or GED; AND
One year of experience working in a setting that included direct public contact via the use of telephone or call-center type work; or ,
A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Knowledge of : English language; professional customer service; operation of multi-line telephone handset; data-entry using software; computer systems utilization. Ability to : observe, receive, and otherwise obtain information from all relevant sources; analyze information, evaluate results, and to choose the best solution; solve problems; learn Federal, State, and local laws, and also local agency policies and procedures, terminology, jurisdictional boundaries, and available types of emergency services; to read maps and provide directions; clearly speak and communicate effectively over the telephone; remain calm in stressful situations; perform multiple tasks simultaneously; learn use of multiple computer and telephone systems. Additional Requirements: Incumbents must be able to type 35 wpm; work rotating 10-hour shifts; Successfully complete the Post-Certified Basic Complaint/Dispatcher course during the one-year probationary period. Desirable Qualifications: multilingual in languages spoken in the County such as Spanish, Mixtec, Hmong or others relevant languages.
Supplemental Information
SELECTION PROCESS
Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
Personal History Questionnaire (PHQ): Qualified candidates will be notified by email to complete a Personal History Questionnaire. Upon passing your PHQ, you will advance to the CritiCall exam.
CritiCall Computerized Exam: Candidates will be invited by email to the CritiCall exam. The CritiCall exam is a computerized software testing program that tests job-related skills and multi-tasking abilities required in the complex dispatching environment. Candidates must be present to take the exam in person at the Emergency Dispatch Center in Santa Barbara. The CritiCall exam will be administered in September.
Candidates must receive a percentage score of at least 70 on the Criticall exam to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list. Human Resources will notify you by mail if your name is removed.
Appointee must satisfactorily complete a probationary period. Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. BACKGROUND INVESTIGATION PROCESS: The Sheriff's Office conducts a polygraph examination and in-depth background investigation. If you feel your past may hinder your future from working for the Sheriff's Office or you are not sure how to answer the Personal History Questionnaire, please contact them at (805) 681-4270, so they can assist you in determining if you can continue your application process. Appointee must successfully pass the following: Polygraph Examination will measure the accuracy of information disclosed during the background investigation process. Background Investigation includes an interview and in-depth background investigation of police records, personal, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver. The following shall commence upon accepting a conditional offer of employment: 1. Psychological Examination is given by a licensed psychologist. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of a dispatcher and to otherwise ensure that the candidate is capable of withstanding the psychological demands of the position. 2. Physical Examination is conducted by a licensed physician. The medical evaluation or examination shall commence once you accept a conditional offer of employment. You will be evaluated on the physical factors related to successful performance to determine if you are presently suited for the physically demanding job. The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We do require verification of needed accommodation from a professional source, such as a doctor or a learning institution. BENEFITS : The County of Santa Barbara offers generous benefits: http://cosb.countyofsb.org/hr/compsumm.aspx?id=11038 The County of Santa Barbara respects and values a diverse workforce and strongly promotes strategies and activities to recruit, develop and retain qualified persons of varied backgrounds, lifestyles, experiences and races. APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Open Until Filled; postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com. In Santa Barbara, applications and job bulletins may be obtained at the Human Resources Department, 1226 Anacapa Street, Santa Barbara, CA, 93101, from 8:00 am to 5:00 pm. In Santa Maria, applications and job bulletins can be obtained on-line only at the Workforce Resource Center located at 1410 S. Broadway, from 8:00 a.m. to 5:00 p.m.
Colleen Ryan, Sheriff's HR Recruiter
Retirement Plans
Generous County Defined Benefit Plan
Eligible to participate in 457(b) Deferred Compensation Plan
Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
For more information on our retirement plans, please visit: http://cosb.countyofsb.org/sbcers/ and http://www.countyofsb.org/ttcpapg/defcomp
Health Benefits
Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents over age 15
Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
For more information on our health benefits, please visit: http://cosb.countyofsb.org/hr/default.aspx?id=11064
Paid Time Off
Vacation Leave 12 to 25 days per year depending on length of public employment
Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)
Miscellaneous Benefits
County Paid Term Life Insurance
County Paid Long Term Disability Insurance
Childcare and Employee Discounts
Relocation Assistance may apply
Flexible work schedule may apply
For more information on all of these benefits, please visit: http://cosb.countyofsb.org/hr/default.aspx?id=11064
Compensation Summary
To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit: www.countyofsb.org/hr/CompSumm.aspx?id=11038 or Click here
*This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.
01 I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.
I understand
02 The Human Resources Department communicates with All Applicants through e-mail. Please make sure your email address is entered correctly and it is current. If you feel you are not receiving your emails, please check your spam or junk inbox for our emails. Please check selection process on job bulletin for dates notices will be sent out and dates the information is required to be completed.
I understand
03 As part of the application process, a completed supplemental questionnaire must be submitted along with the standard application form. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire.
I understand
04 Are you a high school graduate OR did you pass the General Education Development (GED) test exam from an accredited or approved institution?
Yes
No
05 Check one of the following that best describes how you meet the employment standards for the position.
1. One year of experience working in a setting that included direct public contact via the use of telephone or call-center type work
2. A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities
3. Less than one year experience
4. No relevant experience
06 If you selected Option 2 on Question 5, clearly state how your training, education, and experience equivalent to one year experience.
07 Can you meet or exceed the typing requirement of 35 WPM?
Yes
No
08 I acknowledge understand my responses on Supplemental Questions #9-17 are to help me determine whether or not I am willing and able to perform the requirements of the job. If I answer "NO" to any of the questions, I will not be considered because these are qualifiers to proceed in the recruitment process.
Yes
09 Are you willing to work 10 hour shifts and rotating days including nights, weekends, and holidays? NOTE: 12 hour shifts may be necessary to ensure proper coverage in the dispatch center.
Yes
No
10 Are you willing to learn how to use a specialized computer-aided dispatch (CAD) system?
Yes
No
11 Are you willing to work at a desk for long periods of time while using a specialized computer system?
Yes
No
12 Are you willing to process phone calls requiring the ability to retain and relay information received under stressful conditions?
Yes
No
13 Do you have the ability to respond calmly and professionally to callers who may be upset, angry, hysterical, or suicidal (with the proper training)?
Yes
No
14 Do you have the ability to perform work amid multiple interruptions?
Yes
No
15 Do you have the ability to keep callers on the phone line to obtain information such as physical descriptions of people, vehicles, and weapons, in order to assist deputies in the field?
Yes
No
16 I acknowledge I must successfully complete the Post-Certified Basic Complaint/Dispatcher course during my one-year probationary period.
Yes
17 ACKNOWLEDGMENT: I understand that as part of the hiring process for ECC Dispatch Call Taker, I will undergo a thorough background investigation, including a polygraph examination. Once I have been given a conditional job offer and accepted, I will undergo a psychological and physical examination in which I must pass both of these examinations before I can begin employment. Any falsification of information or failure to meet the standards listed above will result in my disqualification. I acknowledge that I have read and understand the information provided above.
Yes
No
Required Question
AgencyCounty of Santa BarbaraAddress 1226 Anacapa Street Santa Barbara, California, 93101 Website https://www.governmentjobs.com/careers/sbcounty
ECC- Dispatch Call Taker
Salary $52,175.92 - $62,761.79 Annually Location Santa Barbara, CA Job TypeFull-timeDepartmentSheriff-Coroner Job Number18-2420-02 (O)
Description
Benefits
Questions
Description
We are accepting applications to fill current and future vacancies in Santa Barbara with Santa Barbara County Sheriff's Office. POSITION Under direct supervision, answers calls received in the ECC, determines the emergency or non-emergency nature of the call and routes it to the appropriate communications dispatcher or provides the appropriate assistance; performs related duties as required. This Call Taker position is distinguished from the Communications Dispatcher I job class in that the Call Taker does not dispatch any appropriate routine or emergency personnel or equipment via radio or other electronic communications equipment, nor is this an on-the-job training job class where the incumbent is expected to move to the position of Communications Dispatcher after completion of their on-the-job training. Work Environment: The Dispatch Center is a countywide answering point for the 9-1-1 emergency telephone system. Public safety agencies that directly use the Dispatch Center are the County Sheriff's Office, the County Fire Department, the County Contract ambulance company, local cities, and federal agencies. The Dispatch Center is a 24-hour / 365 day facility and is administered by the Santa Barbara County Sheriff's Office. The Dispatch Center receives approximately 160 calls daily for service on the 9-1-1 emergency system. In addition to 9-1-1 calls, the center answers approximately 840 calls daily on many other emergency lines. This equals approximately 324,000 calls per year; staff includes 24 Dispatchers, 5 Call Takers, 6 Dispatch Supervisors, a civilian Operations Manager and a Sheriff's Commander. As a new Dispatch Call Taker, you will have the opportunity to gain a wealth of knowledge and experience. A Dispatch Call Taker plays a vital role in the delivery of public safety and functions as a nexus between the community, law enforcement and allied agencies, and public safety field personnel. Their role is largely one of information processing – obtaining, evaluating, and disseminating information regarding crimes, emergencies, and requests for public safety services – information that is often critical to the safety of both the public and law enforcement personnel. The conditions under which this role is carried out are often quite demanding with respect to both cognitive and non-cognitive skills and qualities. Memorization : Remembering the details of a recent incident or related incidents; remembering procedures for handling various types of complaints and incidents; remembering various codes and abbreviations (e.g. radio, legal); and remembering geographical boundaries and significant common locations. Speed of closure : Evaluating initial information and quickly determining whether an incident is an emergency; and taking several calls reporting different parts of the same incident and quickly combining the information to gain an overall picture of what happened. Perceptual Speed : Quickly comparing and verifying names, locations and descriptions received by telephone, or in written form (e.g. checking a detainee's description against a wanted list or date base inquiry); and quickly comparing incident information to determine if different calls are related. Selective Attention : Taking calls within a noisy, distracting work environment (e.g. taking a complaint from a citizen while other phone lines are ringing, other dispatchers are receiving emergency calls, teletype messages are printing. Multi-tasking : Handling multiple calls for assistance at the same time; taking a complaint while monitoring teletypes. Using Resources & Equipment : Uses appropriate automated data bases (e.g. vehicle, criminal history, driver's license, wants and warrants, stolen property, gun, and various specialized data bases) and reference material (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information. Uses telephone system and related equipment, and/or computer-aided dispatch (CAD) system properly when receiving calls for service. Training can last anywhere from 3- 6 months, depending on many factors including the rate at which the new employee learns and retains information. Classroom instruction, practical application in the form of on-the-job-training, field trips, projects, tests, and self-study methods are all used in order to facilitate the new employee's learning process. Throughout the Training Program, both the Dispatch Training Officer and the Trainee are expected to maintain a daily log of activities documenting concepts presented successes and achievements for each day, and areas in need of improvement. During the probationary period, the new employee will also receive quarterly evaluations as required by the Department and the County. For more information about the Santa Barbara County Sheriff's Office and the position, please visit our website at www.SBSheriff.org Ideal Candidate possess: • Ability to communicate effectively in potentially high stress intervals • A reputation for honesty and trustworthiness • Good moral character • Credibility • Integrity • Dependability • Good judgment under pressure Disqualifiers • An adult felony conviction in California, or with a conviction for an offense in another state which would be classified as a felony in California • Currently on Probation or Parole • Adult felony and/or misdemeanor conviction(s) may be disqualifying depending on type, number, severity, and how recent • Conviction of/or sustained petitions for any sex crime • Recent drug use; failure to reveal prior use will be disqualifying • Unfavorable work history • History of committing domestic violence Adult Use of Marijuana Act (Proposition 64) and California POST Selection Standards: Since POST standards adhere to both state and federal laws, the possession and/or sale of marijuana remains prohibited by federal law under the Controlled Substances Act (CSA). Therefore any candidate who uses / possesses and/or the sale of marijuana within the last year will result in disqualification.
Examples of Duties
Answering all incoming ECC telephone calls via a Computer Aided Dispatching System (CAD).
Collecting all pertinent information from the caller and record details of calls, dispatches, and messages.
Properly assess calls to determine whether they are of an emergency or non-emergency nature.
Routing the call to the appropriate Communications Dispatcher or other agency.
Provide Emergency Medical Dispatching as defined by the EMD protocol for the level to which they are trained.
Entering all call information into the CAD system.
Utilizing CLETS to determine and confirm information enter information and remove information.
Performs clerical, filing and routine recordkeeping duties as required.
Could be expected to testify in court.
Employment Standards
Possession of a high school diploma or GED; AND
One year of experience working in a setting that included direct public contact via the use of telephone or call-center type work; or ,
A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Knowledge of : English language; professional customer service; operation of multi-line telephone handset; data-entry using software; computer systems utilization. Ability to : observe, receive, and otherwise obtain information from all relevant sources; analyze information, evaluate results, and to choose the best solution; solve problems; learn Federal, State, and local laws, and also local agency policies and procedures, terminology, jurisdictional boundaries, and available types of emergency services; to read maps and provide directions; clearly speak and communicate effectively over the telephone; remain calm in stressful situations; perform multiple tasks simultaneously; learn use of multiple computer and telephone systems. Additional Requirements: Incumbents must be able to type 35 wpm; work rotating 10-hour shifts; Successfully complete the Post-Certified Basic Complaint/Dispatcher course during the one-year probationary period. Desirable Qualifications: multilingual in languages spoken in the County such as Spanish, Mixtec, Hmong or others relevant languages.
Supplemental Information
SELECTION PROCESS
Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
Personal History Questionnaire (PHQ): Qualified candidates will be notified by email to complete a Personal History Questionnaire. Upon passing your PHQ, you will advance to the CritiCall exam.
CritiCall Computerized Exam: Candidates will be invited by email to the CritiCall exam. The CritiCall exam is a computerized software testing program that tests job-related skills and multi-tasking abilities required in the complex dispatching environment. Candidates must be present to take the exam in person at the Emergency Dispatch Center in Santa Barbara. The CritiCall exam will be administered in September.
Candidates must receive a percentage score of at least 70 on the Criticall exam to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list. Human Resources will notify you by mail if your name is removed.
Appointee must satisfactorily complete a probationary period. Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. BACKGROUND INVESTIGATION PROCESS: The Sheriff's Office conducts a polygraph examination and in-depth background investigation. If you feel your past may hinder your future from working for the Sheriff's Office or you are not sure how to answer the Personal History Questionnaire, please contact them at (805) 681-4270, so they can assist you in determining if you can continue your application process. Appointee must successfully pass the following: Polygraph Examination will measure the accuracy of information disclosed during the background investigation process. Background Investigation includes an interview and in-depth background investigation of police records, personal, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver. The following shall commence upon accepting a conditional offer of employment: 1. Psychological Examination is given by a licensed psychologist. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of a dispatcher and to otherwise ensure that the candidate is capable of withstanding the psychological demands of the position. 2. Physical Examination is conducted by a licensed physician. The medical evaluation or examination shall commence once you accept a conditional offer of employment. You will be evaluated on the physical factors related to successful performance to determine if you are presently suited for the physically demanding job. The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We do require verification of needed accommodation from a professional source, such as a doctor or a learning institution. BENEFITS : The County of Santa Barbara offers generous benefits: http://cosb.countyofsb.org/hr/compsumm.aspx?id=11038 The County of Santa Barbara respects and values a diverse workforce and strongly promotes strategies and activities to recruit, develop and retain qualified persons of varied backgrounds, lifestyles, experiences and races. APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Open Until Filled; postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com. In Santa Barbara, applications and job bulletins may be obtained at the Human Resources Department, 1226 Anacapa Street, Santa Barbara, CA, 93101, from 8:00 am to 5:00 pm. In Santa Maria, applications and job bulletins can be obtained on-line only at the Workforce Resource Center located at 1410 S. Broadway, from 8:00 a.m. to 5:00 p.m.
Colleen Ryan, Sheriff's HR Recruiter
Retirement Plans
Generous County Defined Benefit Plan
Eligible to participate in 457(b) Deferred Compensation Plan
Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
For more information on our retirement plans, please visit: http://cosb.countyofsb.org/sbcers/ and http://www.countyofsb.org/ttcpapg/defcomp
Health Benefits
Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents over age 15
Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
For more information on our health benefits, please visit: http://cosb.countyofsb.org/hr/default.aspx?id=11064
Paid Time Off
Vacation Leave 12 to 25 days per year depending on length of public employment
Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)
Miscellaneous Benefits
County Paid Term Life Insurance
County Paid Long Term Disability Insurance
Childcare and Employee Discounts
Relocation Assistance may apply
Flexible work schedule may apply
For more information on all of these benefits, please visit: http://cosb.countyofsb.org/hr/default.aspx?id=11064
Compensation Summary
To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit: www.countyofsb.org/hr/CompSumm.aspx?id=11038 or Click here
*This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.
01 I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.
I understand
02 The Human Resources Department communicates with All Applicants through e-mail. Please make sure your email address is entered correctly and it is current. If you feel you are not receiving your emails, please check your spam or junk inbox for our emails. Please check selection process on job bulletin for dates notices will be sent out and dates the information is required to be completed.
I understand
03 As part of the application process, a completed supplemental questionnaire must be submitted along with the standard application form. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire.
I understand
04 Are you a high school graduate OR did you pass the General Education Development (GED) test exam from an accredited or approved institution?
Yes
No
05 Check one of the following that best describes how you meet the employment standards for the position.
1. One year of experience working in a setting that included direct public contact via the use of telephone or call-center type work
2. A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities
3. Less than one year experience
4. No relevant experience
06 If you selected Option 2 on Question 5, clearly state how your training, education, and experience equivalent to one year experience.
07 Can you meet or exceed the typing requirement of 35 WPM?
Yes
No
08 I acknowledge understand my responses on Supplemental Questions #9-17 are to help me determine whether or not I am willing and able to perform the requirements of the job. If I answer "NO" to any of the questions, I will not be considered because these are qualifiers to proceed in the recruitment process.
Yes
09 Are you willing to work 10 hour shifts and rotating days including nights, weekends, and holidays? NOTE: 12 hour shifts may be necessary to ensure proper coverage in the dispatch center.
Yes
No
10 Are you willing to learn how to use a specialized computer-aided dispatch (CAD) system?
Yes
No
11 Are you willing to work at a desk for long periods of time while using a specialized computer system?
Yes
No
12 Are you willing to process phone calls requiring the ability to retain and relay information received under stressful conditions?
Yes
No
13 Do you have the ability to respond calmly and professionally to callers who may be upset, angry, hysterical, or suicidal (with the proper training)?
Yes
No
14 Do you have the ability to perform work amid multiple interruptions?
Yes
No
15 Do you have the ability to keep callers on the phone line to obtain information such as physical descriptions of people, vehicles, and weapons, in order to assist deputies in the field?
Yes
No
16 I acknowledge I must successfully complete the Post-Certified Basic Complaint/Dispatcher course during my one-year probationary period.
Yes
17 ACKNOWLEDGMENT: I understand that as part of the hiring process for ECC Dispatch Call Taker, I will undergo a thorough background investigation, including a polygraph examination. Once I have been given a conditional job offer and accepted, I will undergo a psychological and physical examination in which I must pass both of these examinations before I can begin employment. Any falsification of information or failure to meet the standards listed above will result in my disqualification. I acknowledge that I have read and understand the information provided above.
Yes
No
Required Question
AgencyCounty of Santa BarbaraAddress 1226 Anacapa Street Santa Barbara, California, 93101 Website https://www.governmentjobs.com/careers/sbcounty
Capital Telecom Services
Sterling, VA, USA
Position responsibilities:
Ability to understand and implement CAD and IBWave construction drawings;
Lacing and cable management per carrier standards
Fiber handling, splicing and dressing within IDF closets and HE rooms
Coaxial termination for all cable manufactures and cable types
Anritsu Site Master Sweep, OTDR and assisting with CW testing. PIM testing desirable
Implementation of carrier labeling requirements
Domestic travel up to 90% of the time. Essential skills and experience:
Minimum of 2 years of DAS system Installations. Must have experience with Indoor/Outdoor systems including Corning/Mobile Access, CommScope/Andrews, Tyco/ADC, Solid or other DAS Products
Must have experience in repeaters and BTS systems
Must have DAS installation, commissioning and troubleshooting experience
Must have experience with wireless systems such as CDMA/EvDO, GSM/UMTS, LTE, WiMAX, SMR, Public Safety
Familiar with antenna sweep tests & PIM tests
Excellent verbal and written communication skills
Ability to actively attend to, convey, and understand comments and questions of others
Ability to find solutions for or to deal proactively with work-related problems
Ability to take care of the customers’ needs while following company procedures
Able to work independently or as a member of a crew to complete fiber optic, UTP, and/or coaxial cable installation projects as well as associated system components. Hands on experience installing vertical backbone and horizontal fiber optic and copper cable systems as well as proficiency with hand tools to be used in the installation of support structures, including conduit, cable trays, racks, patch panels, cable management systems, outlets, and jacks
DAS Technicians will have good interpersonal and customer service skills and the ability to work in both premise and OSP environments (work from ladders, lifts, manholes, confined spaces and bucket trucks up to 30’ may be required). Technicians must be able to work overtime, after hours, and travel as needed. Must be able to pass a background check.
A clean driving record is required and candidate must provide a DMV record upon offer of employment.
Education:
High school diploma/GED, military electronic specialization schools, or trade school certification. Manufacturer certification, as applicable, may be substituted for trade school certification. BICSI certification is a plus. Physical Demands and Work Environment:
While performing duties of the job, Technicians will frequently be required to stand; walk; sit; bend; stoop; kneel; climb; pull; push; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. They will also frequently be required to lift a minimum of 75 pounds or more. Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The noise level in the work environment usually moderate, but can become heavy or high depending on the equipment being used at the particular work site. Calculate figures and amounts. Climb and work on ladders at varying heights. Ability to distinguish colors. Operate scissor and/or boom lifts. Travel.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. CTS is an Equal Opportunity Employer. Candidates must be able to provide verification of eligibility to work in the United States.
Position responsibilities:
Ability to understand and implement CAD and IBWave construction drawings;
Lacing and cable management per carrier standards
Fiber handling, splicing and dressing within IDF closets and HE rooms
Coaxial termination for all cable manufactures and cable types
Anritsu Site Master Sweep, OTDR and assisting with CW testing. PIM testing desirable
Implementation of carrier labeling requirements
Domestic travel up to 90% of the time. Essential skills and experience:
Minimum of 2 years of DAS system Installations. Must have experience with Indoor/Outdoor systems including Corning/Mobile Access, CommScope/Andrews, Tyco/ADC, Solid or other DAS Products
Must have experience in repeaters and BTS systems
Must have DAS installation, commissioning and troubleshooting experience
Must have experience with wireless systems such as CDMA/EvDO, GSM/UMTS, LTE, WiMAX, SMR, Public Safety
Familiar with antenna sweep tests & PIM tests
Excellent verbal and written communication skills
Ability to actively attend to, convey, and understand comments and questions of others
Ability to find solutions for or to deal proactively with work-related problems
Ability to take care of the customers’ needs while following company procedures
Able to work independently or as a member of a crew to complete fiber optic, UTP, and/or coaxial cable installation projects as well as associated system components. Hands on experience installing vertical backbone and horizontal fiber optic and copper cable systems as well as proficiency with hand tools to be used in the installation of support structures, including conduit, cable trays, racks, patch panels, cable management systems, outlets, and jacks
DAS Technicians will have good interpersonal and customer service skills and the ability to work in both premise and OSP environments (work from ladders, lifts, manholes, confined spaces and bucket trucks up to 30’ may be required). Technicians must be able to work overtime, after hours, and travel as needed. Must be able to pass a background check.
A clean driving record is required and candidate must provide a DMV record upon offer of employment.
Education:
High school diploma/GED, military electronic specialization schools, or trade school certification. Manufacturer certification, as applicable, may be substituted for trade school certification. BICSI certification is a plus. Physical Demands and Work Environment:
While performing duties of the job, Technicians will frequently be required to stand; walk; sit; bend; stoop; kneel; climb; pull; push; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. They will also frequently be required to lift a minimum of 75 pounds or more. Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The noise level in the work environment usually moderate, but can become heavy or high depending on the equipment being used at the particular work site. Calculate figures and amounts. Climb and work on ladders at varying heights. Ability to distinguish colors. Operate scissor and/or boom lifts. Travel.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. CTS is an Equal Opportunity Employer. Candidates must be able to provide verification of eligibility to work in the United States.
