Telecommunicator

  • Henderson County Sheriff's Office
  • Henderson County, NC, United States
  • Nov 09, 2017
Full time Government

Job Description

The 911 Telecommunicator performs public safety communications tasks involving the receipt and transmission of non-emergency and 911 emergency calls. The member performs technical and operational duties and tasks, specific to the position. The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision. The 911 Telecommunicator may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. Receives incoming 911 emergency and non-emergency calls from the public and general business calls to the Sheriff's Office. Obtains necessary information and dispatches Law Enforcement, Emergency Medical Services, and Fire/Rescue Departments as needed. In response to medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons until the arrival of professional medical assistance. Provides pre-arrival and post-arrival medical instructions on Law Enforcement, Fire, and Medical calls. Monitors four computer screens for the computer-aided dispatch system (CAD) to process complaints and service requests, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate advice or referral, or initiate Sheriff's Deputy, Fire, and/or Emergency Medical Services (EMS) to the caller. Continually updates CAD system on location of Law Enforcement, Fire, Emergency Medical Service, and other agency units which serve under the Sheriff's Communications Center. Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Makes entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and the North Carolina Criminal Justice Information System (CJIS), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, and Hazardous Material databases.