Medical Assistant I

Company Description: 

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring equitable access to essential healthcare services for every member of our community, irrespective of financial status, language proficiency, sexual orientation, cultural background, living situation, or insurance coverage.

Qualifications:

• High School Diploma or equivalent.
• Current valid certification as a Medical Assistant.
• One year of experience as a medical assistant and receptionist in a healthcare setting.
• Computer skills to include Microsoft Word and Excel, 35 WPM, EPIC experience a plus.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Excellent telephone patient service skills.
• Knowledge of patient billing procedures, insurance verification. 
• Ability to work efficiently and effectively.
• Ability to work well under pressure, multi-task and handle stress well.
• Excellent written and verbal communication skills; English/Spanish bilingual required.

Essential Duties/Responsibilities: 

• Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous, polite and helpful to the public and clients at all times when representing Axis Community Health.
• Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times per HIPAA regulations.
• Register patients according to agency protocols and schedule appointments according to established procedures.
• Determine financial status of patients and their eligibility for Axis Community Health services.
• Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols.
• Provide clinical support services for the assigned department/provider.
• Prepare patients for examinations according to Axis protocols and document all findings and related information according to Axis protocols.
• Perform basic laboratory screenings according to agency protocols.
• Perform injections under the supervision of a Registered Nurse.
• Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services.
• Clean and sterilize instruments according to protocol.
• Complete all laboratory and autoclave control procedures according to protocol.
• Assist all members of the clinical team as requested.
• Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations.
• Maintain the cleanliness of all department and patient areas before, during and after clinics.
• Prepare the clinical area prior to the start of each clinic.
• Participate in staff meetings and trainings for implementation for new practice management systems.
• Perform other duties as assigned.

Benefits:

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period. 
• Employee discount programs.

Connect with Axis:

Company Page: https://www.axishealth.org

Facebook: https://www.facebook.com/axiscommunityhealth 

LinkedIn: https://www.linkedin.com/company/axis-community-health

Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. 

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. 

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. 

EQUAL EMPLOYMENT OPPORTUNITY

Axis Community Health is committed to creating a diverse work environment and is proud to be an equal-opportunity employer.  All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation, please contact HR@axishealth.org for assistance.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. 

Key Search Words: MA, Healthcare, Clinical Skills, Patient Care, Vital Signs, Phlebotomy, EKG, Medical Records, Administrative Support, Medical Office, Appointment Scheduling, Sterilization Techniques, CPR Certification, Electronic Health Records (EHR), Communication Skills, Teamwork, Multitasking, Patient Education, Medical Terminology, HIPAA Compliance, Laboratory Procedures, Medical Supplies Management, Insurance Verification, Patient History Interview, EPIC