Volunteer Coordinator

  • Community Hospice & Palliative Care
  • Putnam County, FL, United States;
  • Dec 01, 2017
Full time Admin-Clerical

Job Description

  • This position is for the new expansion area 3A (Columbia & Putnam Counties).  The Volunteer Coordinator is responsible for recruiting, training, assigning, supervising and retaining Community Hospice and Palliative Care (Community Hospice) volunteers.  The Volunteer Coordinator is also responsible for the general coordination of the day-to-day volunteer activities and programs of the volunteer department.
  • Responsibilities:

    • Evaluates and determines best volunteer match to meet the need identified in the patient/caregiver plan of care and makes the volunteer assignment according to department protocols.
    • Participates as an active member of the Interdisciplinary Group (IDG) by coordinating with team members to determine how volunteers can meet identified needs of patients/caregivers.  
    • Maintains appropriate level of communication with assigned team(s) and volunteers to ensure timely relay of death notifications to volunteers.
    • Assist volunteer prospects in the application process.
    • Responsibilities include contacting, interviewing and processing documentation for on-boarding new volunteer.
    • Communicates with volunteers to ensure they are receiving appropriate support, encouragement, supervision and direction.
    • Reviews volunteer activity and documentation to ensure activity and hours served are recorded within organizational standards and timeframes. (i.e.: contact notes)
    • Assists in the completion of annual review and trainings (competencies) for volunteers with assigned teams.
    • Serves as an advocate and ambassador for Community Hospice, the Volunteer Services Department and for volunteers and volunteerism within the organization and in the community.
    • Maintains proper documentation according to department protocols.
    • Participates in strategic planning on the department level as appropriate.
    • Assists in department with volunteer recruitment and training activities.
    • Assists the Manager of Volunteer Services in the planning of recognition and retention activities for Volunteers.
    • All other duties as assigned by the Manager of Volunteer Services.

  • Qualifications:

    • Possession of an Associates degree preferred.
    • Two (2) years experience in a human services, health related, or volunteer management field; Hospice or other not for profit agency preferred.
    • Two (2) years experience as a volunteer preferred.
    • Strong computer skills, typing proficiency and data entry experience

                            record of strong customer service ability