Axis Community Health
Hybrid (Pleasanton, CA, USA)
ESSENTIAL DUTIES/RESPONSIBILITIES:
Responsible for processing and coordinating specialty referrals.
Work closely with the referring providers, specialists, patients and families.
Deliver excellent customer service while interacting with patients.
Ensure all medical notes, referral information and required documentation is complete and submitted to the referral entity in a timely manner.
Responds to incoming telephone calls and voice mail messages regarding pending referrals.
Coordinate referral authorizations by faxing patient notes and labs.
Following up with specialist offices to inquire about referral consultation notes.
Document detailed referral information in electronic health record system.
Maintain confidentiality and security of Protected Health Information.
Perform other duties as assigned.
REQUIRED COMPETENCIES:
Bilingual English/Spanish a plus.
Excellent telephone etiquette.
Strong written & verbal...